Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Solution Guarantee

  • Our customer assistance staff is available 24/7/365 to take care of each of your service needs. Every single ticket you send to us shall be resolved within up to 60 mins. If your case demands the assistance of an admin, we’ll forward the ticket to the technician on duty and will inform you that the problem is being taken care of.

  • Top quality support service
  • Top–class Technical Assistance Service

  • We will be online for you 24/7 to give you advices and technical support and also to help you with any issue that you could possibly have whilst managing your virtual server. We’ll support you with all pre–installed applications, including your Operating System, server management panel (with regards to the VPS type) and the Web Hosting Control Panel made completely by us.

  • Intuitive help center
  • A Descriptive Help Zone

  • An in–depth and routinely updated collection of articles is built into our custom–built Web Hosting Control Panel. It offers quick tips about how to perform all of the basic site supervision duties. The Help section offers detailed how to content articles and step by step video training. You can open the Help area by hitting the Help or Video buttons in the right part of each Control Panel section.